A reliable business continuity plan is essential for companies. When disaster strikes, it's crucial to have a disaster recovery plan in place for your business to continue operations and not lose money.

Many businesses turn to cloud telephony for help during these disaster situations. Cloud communications providers offer hosted PBX services, which can be a lifesaver in times of crisis, speeding up disaster recovery. This blog post will discuss how cloud telephony can help business continuity and disaster recovery during a crisis and why many organizations are choosing hosted telephony to keep collaboration flowing.

Why Cloud Telephony is critical for your disaster recovery planning

Whether your business operations are affected by a hurricane, a power outage, or a cyber attack, Cloud telephony is a vital component of any business continuity plan. With your phone system in the cloud, you can easily and quickly access it from anywhere in the world in the event of a natural disaster or other emergencies. This ensures your business can continue operating as usual, even in challenging circumstances.

Communication is one of the most critical aspects of successful business continuity and disaster recovery plan. For all members of the team to be on the same page and know what steps to take in the event of a crisis, communication lines must always be open.

Unfortunately, this can be difficult to achieve when people are scattered across different locations or when regular channels are unavailable. This is where cloud telephony services come in. Cloud telephony allows companies to connect quickly and easily, regardless of location. This can be a lifesaver in a crisis when quick and reliable team interactions are essential.

Why move your telephones to the cloud to support your disaster recovery plan?

When it comes to disaster recovery, hosted PBX can be a critical part of your business continuity plan. By having your phone system hosted in the cloud, you can rest assured that your business will stay connected in a natural disaster or other emergencies.

Here are just a few of the ways that hosted PBX can help you to keep your business processes running during a crisis:

1. Cloud-based systems are always up and running, supporting your business continuity.

2. Hosted PBX systems are redundant, so you won’t lose any calls during a power or network outage, or any other emergency.

3. You can access your hosted PBX system from any location with an internet connection.

4. Hosted PBX systems are scalable, so you can easily add or remove users.

5. Select a Cloud Telephony Provider with Geo-Redundant Cloud Communications System to ensure your data is always safe and secure in different data centers.

6. Hosted PBX systems are affordable and customizable, making them perfect for companies of all sizes during disaster recovery.

How Cloud Telephony Helps your Business During a Moment of Crisis

Cloud telephony can help redirect calls during a crisis.

Organizations can ensure their customers can still reach them using technology that supports remote work by routing calls to users at off-site locations or working from home during an emergency. This can help minimize the impact of a disaster on your business and speed up the business recovery process.

Cloud telephony can also help you quickly get back up and running after a crisis. By having a cloud-based phone system, you can quickly restore service for your customers. This can help keep your business running smoothly during a crisis. 

Hunt Groups are an essential part of any cloud telephony system.

They will allow your company to easily create groups of phone numbers that a specific group of employees can answer. This can be helpful during an emergency when it's essential to have a specific group of people answering phones.

Cloud Telephony Mobile App keeps your business collaboration flowing.

Cloud telephony can help business continuity during an unexpected situation by providing employees access to cloud telephony mobile apps that they can use to communicate with one another.

This can be especially helpful when traditional methods are unavailable. A mobile app with cloud telephony can also help your managers to keep track of their teams during emergencies, which can help ensure that everyone is safe and accounted for.

Access to your cloud telephony solutions with a mobile app also protects you from a network outage since you can seamlessly move from desk phones to mobile apps when needed.

Cloud Communications is about Team Collaboration.

One of the benefits of online collaboration as part of your disaster recovery strategy is that it can help people stay connected. In times of crisis, people need to be able to communicate with each other and coordinate their efforts.

Online collaboration allows people to initiate video conferences and team chats and use screen sharing and other tools to share information and ideas quickly and easily. This can be a lifesaver for your business and customers in a disaster situation, where every second counts. Online collaboration during a disaster can be a powerful tool for connecting people. It can make a difference in the aftermath of a disaster when every bit of help is needed.

A Cloud Telephony solution is the most cost-effective method to keep your business communications up.

By having your telephony hosted in the cloud, you can have peace of mind that your phone system will be up and running no matter what happens, allowing you to have your phone system always available for inbound and outbound calls no matter where you are. This means you don't have to worry about losing communication with your customers or clients in an emergency.

Disasters can happen at any time, and it's essential to be prepared for them.

A cloud-based phone system can ensure that your business will stay connected during an unexpected situation. Hosted PBX systems are always up and running, redundant, and scalable, making them perfect for organizations of all sizes. Select a Geo-Redundant Cloud Communication System will ensure that your data is always safe and secure.

Additionally, hosted PBX ser are affordable and customizable, making them the perfect solution for businesses who want to prepare for the worst. In times of crisis, it's essential to have a communication plan in place. With a cloud telephony system, you can rest assured that your phone lines will remain uninterrupted no matter what happens.

How to Select the Right Cloud Telephony Provider for Your Business

Footprint and experience.

When looking for a Unified Communications and Collaboration platform, you should ask your potential provider for examples of other organizations that have used the platform. This will help you to understand whether the provider has experience in your industry and whether they understand the importance of the telephony solution they are providing.

References.

Any provider worth working with should have plenty of happy customers willing to provide good references. This should include all aspects of the telephony solution, from the sales process to the ongoing support. Did they take the time to understand the businesses' needs? Did they provide a solution that addressed those needs and alleviated any issues? Was customer service responsive?

The Solutions.

When companies are looking for a new telephony provider, it's an excellent opportunity for providers to evaluate their existing solutions and their business processes. Your new provider should take time to understand your business and provide use cases and/or scenarios where the proposed solution will improve business productivity or efficiency.

It's always good practice to compile a list of questions and/or telephony headaches that can be addressed as part of the solution evaluation process. Also, check if they offer consulting services not linked to a specific product offer to see how agnostic the solution is.

Cost Effectiveness.

When looking for new cloud telephony services, it's important to compare prices between different providers to ensure a lower cost while keeping the best customer experience for your clients. Some providers offer cheaper services than others, but it's essential to make sure that you compare apples to apples and that all proposals include the same products and services.

Some providers offer comprehensive solutions for every item needed on your network, while others assume that everything is in place and only include the bare minimum. It's essential to understand the differences between these two approaches before making a decision.

Security and Resilience

When selecting a technology platform partner, you must consider their security and resilience. This includes measures like anti-fraud protection, cyber attack procedures, unauthorized access prevention, and the location of their data centers. It's also important to ask about platform uptime and data loss prevention. By doing your research, you can be sure that you're choosing a partner that takes security and resilience seriously. Also, make sure that their technology can support your disaster recovery plan.

Looking for a Cloud Communications Solution that can sustain your business continuity needs?

TeleSwitch Elevate provides a cloud-based unified communications and collaboration platform that enables users to be mobile and productive and share ideas and content through a single system.

Elevate seamlessly integrates all your communication tools - desktop phones, mobile phones, and computers - into one seamless solution oriented around your employee's needs, whether in the office, remote, or anywhere between. This brings businesses the benefits of highly reliable support for business continuity, simplified scaling, and management, lower cost, increased productivity, and collaboration.

In addition, TeleSwitch Elevate offers a secure platform with compliance features that are essential for businesses in today's data-driven world.

When looking for a cloud telephony provider, the best way is to connect with a telephony consultant like TeleSwitch. TeleSwitch will focus on your needs and bring the right service providers for your type of business. Our consultants could also help document your existing configuration and any desired change for a more efficient configuration of your new cloud solution.