Important Note: Mitel MiVoice Connect Rel. 19.3 is available

Mitel MiVoice Connect 19.3 is now available, bringing a few new features and enhancements. Among these are an upgraded Connect Client to the latest Chromium version, teleworker support for 6900 IP Phone Series, security enhancements, and more.

This will be the last release to support the Internet Explorer browser, as Microsoft stopped supporting it on June 15, 2022. Upgrade today to take advantage of all that Mitel MiVoice Connect 19.3 offers!

Teleswitch is Mitel’s preferred partner in South Florida. The objective of this post is to keep our customers updated on the latest information regarding the Mitel Connect platform. If you have an active support agreement with Mitel for your Mitel MiVoice Connect platform, you can access the latest software. Contact our team to discuss your options for upgrading your Connect system.

What is Mitel Connect?

Mitel Connect is the new software release that replaces ShoreTel 14.2. Mitel Connect takes your ShoreTel system to new highs with brand-new software, upgraded switches, modernized phones, improved HQ Director, and a new desktop application designed to increase your productivity and communication.

While Mitel Connect introduces new telephones, switches, and applications, most of the ShoreTel telephone models and switches remain fully compatible with the latest software, meaning that customers may not need to upgrade phones or switches. Below you will see the list of telephones and switches that are not compatible with Mitel Connect:

• Switches: SG-40, SG-60, SG-120/24, and SG-T1 (Not T1k)

• Telephones: IP100, IP210, and IP560

No need to worry. If you have any of the devices listed above as part of your phone system, our consultants will work with you to find the most effective way to replace these devices as you migrate to Mitel Connect.

How to start the upgrade process?

The planning process for the upgrade can take a few weeks, depending on the size of the system. We suggest you schedule a meeting with your Account Manager to schedule a No-Cost system review and discuss a plan that fits your needs when upgrading your Mitel Connect system.

What if you don’t want to migrate to Mitel Connect?

For companies that currently have an In-House phone system but are looking to simplify their communications, moving your communications to the cloud is the smartest choice. Contact one of our consultants to discuss options available if you are considering moving your communications to the Cloud.

TeleSwitch is Mitel Partner providing continuous support to ShoreTel and Mitel Connect Customers. TeleSwitch's portfolio also includes leading cloud telephony solutions including  TeleSwitch Elevate, Ring Central, Dialpad, and 8x8 among others.