Setting Up a Cloud Communications Infrastructure That Works
Most companies are now using cloud services in some form. It's the mark of a modern organization that values accessibility, speed, and mobility. Your communications platform represents one of the most essential cloud services. Cloud communications infrastructures are critical when supporting efficiency and productivity with hybrid and remote work and bringing the simplicity of meeting or collaborating from anywhere.
So, how do you develop an adequate cloud communications infrastructure? And why is it important?
What exactly is Cloud Communications Infrastructure?
The hardware and software components required to support cloud communications are called cloud communications infrastructure.
Those components often include:
VoIP Telephony systems.
Conferencing via video
Sharing and storing files
Call center features
Chat
These capabilities are housed in a single application hosted in the cloud. So, anyone with internet connectivity and proper credentials to the service can use the app on a desktop or a mobile device. It makes communication and collaboration workflows simpler. Because all these solutions are hosted in the cloud, your operations will run much more efficiently. Let's look at all the advantages of cloud communications infrastructure.
The Perks of Cloud Communications Infrastructure
Cloud communications provide numerous benefits to businesses. Look at what you can do.
Cut expenses
The cloud will significantly reduce your costs if you use on-premises systems. You are no longer responsible for on-site infrastructure. It is also not necessary to recruit IT professionals to install new equipment. Instead, you pay a single provider for all your communication solutions at a one-monthly price. According to research, a single cloud services provider can give a 56 percent reduced overall cost of ownership.
Boost your productivity and efficiency.
Every company is seeking to increase productivity and efficiency. There are multiple strategies for achieving these objectives, and cloud communications are one of them. When all tools are in one platform with a single sign-on, your staff spends less time switching between systems. Because data is constantly syncing in the cloud, it is accessible across the company. It has the potential to provide insights that have a significant impact on productivity and efficiency.
They'll also love having fast access to chat to address issues or ask questions. They can then continue with the task at hand. Because they are simple to use and access, integrated tools increase efficiency and productivity in practically any workflow. Onboarding new employees are straightforward and do not require hours of training.
Make Accessible and Equitable Experiences Possible
You want your hybrid or remote employees to have the same tools, resources, and experiences. If they don't, it's hard for people to work together and stay productive.
A way to achieve this is through cloud communications infrastructure. Your employees have a lot of freedom when using the application, from a home workstation to on the road. Also, they have the same features no matter where they are or their device.
By including video conferencing in this framework, all participants get the same experience and access to the same features (such as screen sharing and annotation) regardless of their physical location.
Teamwork is also simplified, whether through a meeting or another channel. This ability is crucial in today's work climate. In the last 2 years, employees have expanded their use of collaboration technologies by 44%.
Solutions for file sharing and storage are elements of your cloud communications infrastructure. Individuals can work on the same document simultaneously, and all changes are tracked. Collaborating on a document is better than emailing it back and forth.
Improve Security and Reliability
Is the cloud secure to use? Any technology decision-maker must examine this question. There is no such thing as a risk-free scenario in technology. However, the cloud has significant security advantages if you pick a provider that employs the most thorough, layered safeguards. They will also implement redundancy measures and construct their cloud to provide dependable performance.
The essential competencies of cloud communications infrastructure are security and reliability. All of the other features and functionality are meaningless if it is not safe or reliable. As a result, it is critical to select a cloud partner with the foundations in place.
Setting Up a cloud communications solution that works.
The good news is that your "building" requirements are minimal when using the cloud. Servers and other hardware are not required to be physically present. Instead, your service provider will host the solution for you. They supervise its maintenance and updates, so downtime is minimal.
Your organization's responsibility is to supply employees access to the service and a computer. You only need a secure internet connection if they are all working in the exact location. You should advise them to utilize secure access to your cloud for enhanced security if they are at a remote location.
Ready to move your communications infrastructure to the cloud?
With so many advantages and the effort of establishing a cloud removed from your plate, you should consider this migration. The cloud provides numerous benefits that will benefit your business now and in the future. Adopting a cloud communication system is wise since it improves workflows and user experiences while reducing complexity and costs.
To take the next step, learn more about our cloud communications - TeleSwitch Elevate, or contact one of our consultants today to schedule your Free Consultation.
When looking for a cloud telephony provider, the best way is to connect with a telephony consultant like TeleSwitch. TeleSwitch will focus on your needs and bring the right service providers for your type of business. Our consultants could also help document your existing configuration and any desired change for a more efficient configuration of your new cloud solution.
