With digital technology rapidly advancing, contact centers have more options than ever before. Cloud-based software can provide contact centers with the tools needed to reduce costs and overhead while providing customers with impeccable service and support. Here are some of the reasons cloud-based is superior to on-prem for contact centers.

Nothing sparks innovation like necessity. So when you consider the many upheavals we’ve faced over the last two years it should come as no big surprise that we’re also in a golden era of innovation. Here are their six biggest predictions on the future of cloud communications

Remote and hybrid employees need the ability to work together from anywhere, using any method of communication that best suits their needs. That means having access to messaging, video, and phone—and the freedom to work their way.

Hybrid work is causing businesses of all kinds to rethink what video conferencing equipment employees need to collaborate effectively, what their office workspaces should look like, and what it’s going to take to keep them productive and engaged. You need to facilitate more virtual meetings than ever before, but also create an environment for new kinds of hybrid work.