Any business owner or CEO knows that finding the right technology service provider for your company is essential. But what many people don't know is that working with a technology agent can make the process much easier and ensure you get the best deal possible. Here's why you should work with a technology agent when looking for technology services.

With modern communications technology, businesses can provide customers with more ways to reach out for help than ever before: online chat, email, Interactive Voice Response (IVR), and voice calls. But, even with multiple ways to reach the customer service department, most people still prefer talking to a live agent, which is why having an inbound contact center is so important.

Cloud cost management is a red hot topic for businesses right now. Enterprise spending on cloud infrastructure services around the world is a billion-dollar industry—hundreds of billions, likely—and with so much software available on the market, this is a constant challenge for IT teams.