30 Key Metrics for Contact Centers to Boost Customer Happiness

In many industries, call centers are the face and voice of customer care. They have been for many years; however, the core technology has changed. Contact centers, especially in the age of messaging applications, appear to be a relevant platform for consumer connection. The days of getting forward with an adequate call center are long gone. As a result, your call center personnel can boost their handling of all customer requests by improving team efficiency and enhancing important metrics. Read this article to find out which metrics you should focus on tracking.