Communications-enabled business processes are the future of businesses. By automating your communications, you can improve your call center's operations, provide your staff with the resources they need, and have a wealth of data to work with. This article provides an overview of how you can get started with communications-enabled business processes.

With the modern business world becoming more fast-paced and competitive, it's essential to be able to work from anywhere at any time. Cloud communications make this possible, giving users the ability to connect with colleagues and customers no matter where they are. With a smartphone or tablet, you can manage your email, make video calls, share files, and much more. In today's business world, those who can leverage mobile technology will have a significant advantage.

Are you looking for a comprehensive guide to help you make the decision whether or not to adopt Unified Communications as a Service (UCaaS)? If so, you've come to the right place. In this blog post, we'll provide an overview of UCaaS and everything you need to know before making a decision. We'll also take a look at some of the benefits of UCaaS and how it can help your business communicate more efficiently.

Webinars are a powerful resource in your business marketing campaigns toolbox. They work well for companies of all sizes, including small businesses. Webinars are an excellent marketing tool to showcase goods and services, cultivate prospects, generate leads, build trust, and improve customer satisfaction. Read to discover webinar strategies and platform capabilities that can help promote your company and add new channels to communicate with your customers.

A reliable business continuity plan is essential for companies. When disaster strikes, it's crucial to have a disaster recovery plan in place for your business to continue operations and not lose money. Many businesses turn to cloud telephony for help during these disaster situations. Discover how cloud telephony can support your business continuity and disaster recovery during a crisis and why many organizations are choosing hosted telephony to keep collaboration flowing.

Analog lines, or POTS (Plain Old Telephone Service), have been on their way out for a while now. The FCC issued Order #19-72A1 in August of 2019, which requires providers to replace all POTS lines with an alternative service by August 2022. This change is inevitable, and it's essential to understand what it means for your business.

The Great Resignation has heightened many managers’ concerns about recruitment and retention. The conversations around this phenomenon and the increase of workplace digitization often prioritize the needs of employees and customers. Customers drive revenue, and employees primarily drive output. Yet managers are the ones who make the decisions that shape both income and production, so their concerns should have equal weight.

Mitel MiVoice Connect 19.3 is now available, bringing a few new features and enhancements. Among these are an upgraded Connect Client to the latest Chromium version, teleworker support for 6900 IP Phone Series, security enhancements, and more.

One of the most impactful shifts of the pandemic was the widespread adoption of remote work. More people than ever started working from home, which taught us all a lot about what’s possible for the future. Business leaders, managers, and employees learned several important lessons from remote work, and as a result, new, more flexible work models are emerging.

Cloud cost management is a red hot topic for businesses right now. Enterprise spending on cloud infrastructure services around the world is a billion-dollar industry—hundreds of billions, likely—and with so much software available on the market, this is a constant challenge for IT teams.

Everybody wants to work smarter, not harder. In the age of hybrid work models and labor challenges, your employees need technology tools that make communication and collaboration easy and seamless. When deploying a UCaaS (unified communications as a service) platform, you provide a foundation for them to do this. But how does UCaaS productivity improve? You’ll want to seek out these eight features.

Cloud solutions have become a mainstay technology practice in the business world. Cloud business communications have turned out to be far more than an option for cutting costs and making scaling easier. It’s shifting the way people work, collaborate, and share information.