With the modern business world becoming more fast-paced and competitive, it's essential to be able to work from anywhere at any time. Cloud communications make this possible, giving users the ability to connect with colleagues and customers no matter where they are. With a smartphone or tablet, you can manage your email, make video calls, share files, and much more. In today's business world, those who can leverage mobile technology will have a significant advantage.

A reliable business continuity plan is essential for companies. When disaster strikes, it's crucial to have a disaster recovery plan in place for your business to continue operations and not lose money. Many businesses turn to cloud telephony for help during these disaster situations. Discover how cloud telephony can support your business continuity and disaster recovery during a crisis and why many organizations are choosing hosted telephony to keep collaboration flowing.

Analog lines, or POTS (Plain Old Telephone Service), have been on their way out for a while now. The FCC issued Order #19-72A1 in August of 2019, which requires providers to replace all POTS lines with an alternative service by August 2022. This change is inevitable, and it's essential to understand what it means for your business.

The Great Resignation has heightened many managers’ concerns about recruitment and retention. The conversations around this phenomenon and the increase of workplace digitization often prioritize the needs of employees and customers. Customers drive revenue, and employees primarily drive output. Yet managers are the ones who make the decisions that shape both income and production, so their concerns should have equal weight.

Mitel MiVoice Connect 19.3 is now available, bringing a few new features and enhancements. Among these are an upgraded Connect Client to the latest Chromium version, teleworker support for 6900 IP Phone Series, security enhancements, and more.

With digital technology rapidly advancing, contact centers have more options than ever before. Cloud-based software can provide contact centers with the tools needed to reduce costs and overhead while providing customers with impeccable service and support. Here are some of the reasons cloud-based is superior to on-prem for contact centers.

Nothing sparks innovation like necessity. So when you consider the many upheavals we’ve faced over the last two years it should come as no big surprise that we’re also in a golden era of innovation. Here are their six biggest predictions on the future of cloud communications

Dynamic E911 is a series of technologies and initiatives to update and improve the 911 communications infrastructure and standards. The aim is to improve public emergency communications services, by adapting to modern users’ increasingly mobile and wireless usage patterns.

Remote and hybrid employees need the ability to work together from anywhere, using any method of communication that best suits their needs. That means having access to messaging, video, and phone—and the freedom to work their way.

Mitel Connect is the new software release that replaces ShoreTel 14.2. Mitel Connect takes your ShoreTel system to new highs with a brand-new software, upgraded switches, modernized phones, improved HQ Director, and a new desktop application designed to increase your productivity and communication.

As ShoreTel experts and Mitel's preferred partner in South Florida, customers ask us about ShoreTel 14.2 end of life (EOL) announcements and what Mitel Connect can bring to their businesses. We can tell you that the investment made in your ShoreTel Communication platform is protected - No need to replace it.