With digital technology rapidly advancing, contact centers have more options than ever before. Cloud-based software can provide contact centers with the tools needed to reduce costs and overhead while providing customers with impeccable service and support. Here are some of the reasons cloud-based is superior to on-prem for contact centers.

Nothing sparks innovation like necessity. So when you consider the many upheavals we’ve faced over the last two years it should come as no big surprise that we’re also in a golden era of innovation. Here are their six biggest predictions on the future of cloud communications

Onboarding remote employees in a virtual setting can be much more challenging than your regular on-site onboarding. However, this training and support are crucial for new employees in a hybrid work model to get on board and start feeling like they belong.  To help you, we’ve put together a comprehensive 7-step onboarding checklist that works for both completely remote and hybrid working teams. 

Remote and hybrid employees need the ability to work together from anywhere, using any method of communication that best suits their needs. That means having access to messaging, video, and phone—and the freedom to work their way.

Much discussion has been devoted to what the future of work might look like. Will working from home be a permanent reality, or will the return to the office win out? But it’s becoming more clear that remote work is here to stay—it has been growing in popularity for a number of years—though what’s not clear as yet is just how much of a fixture it will become.