Are you looking for a comprehensive guide to help you make the decision whether or not to adopt Unified Communications as a Service (UCaaS)? If so, you've come to the right place. In this blog post, we'll provide an overview of UCaaS and everything you need to know before making a decision. We'll also take a look at some of the benefits of UCaaS and how it can help your business communicate more efficiently.

Webinars are a powerful resource in your business marketing campaigns toolbox. They work well for companies of all sizes, including small businesses. Webinars are an excellent marketing tool to showcase goods and services, cultivate prospects, generate leads, build trust, and improve customer satisfaction. Read to discover webinar strategies and platform capabilities that can help promote your company and add new channels to communicate with your customers.

A reliable business continuity plan is essential for companies. When disaster strikes, it's crucial to have a disaster recovery plan in place for your business to continue operations and not lose money. Many businesses turn to cloud telephony for help during these disaster situations. Discover how cloud telephony can support your business continuity and disaster recovery during a crisis and why many organizations are choosing hosted telephony to keep collaboration flowing.

Analog lines, or POTS (Plain Old Telephone Service), have been on their way out for a while now. The FCC issued Order #19-72A1 in August of 2019, which requires providers to replace all POTS lines with an alternative service by August 2022. This change is inevitable, and it's essential to understand what it means for your business.

The Great Resignation has heightened many managers’ concerns about recruitment and retention. The conversations around this phenomenon and the increase of workplace digitization often prioritize the needs of employees and customers. Customers drive revenue, and employees primarily drive output. Yet managers are the ones who make the decisions that shape both income and production, so their concerns should have equal weight.

What makes social engineering so effective? Cybercriminals use social engineering tactics and prey on our instinct to help one another. And as it turns out, those instincts are so strong that they can override our sixth sense about cybercrime.

Every day, your business must communicate with a variety of stakeholders. Having a plan to do this is critical. You’ll be in a reactive mode without a communication plan should a crucial incident occur. The communication requirement can range from something as mundane as product updates to something more severe like a cybersecurity attack. No matter why you should develop a strategy for how you’ll communicate. In this post, we’ll offer you tips on building a versatile and effective plan.

Mitel MiVoice Connect 19.3 is now available, bringing a few new features and enhancements. Among these are an upgraded Connect Client to the latest Chromium version, teleworker support for 6900 IP Phone Series, security enhancements, and more.

With increasing customer interactions online, organizations must focus on providing the best possible experience in the digital universe. The easier for your audience to interact with your business online, the stronger your customer relationships and brand's reputation becomes.

What makes social engineering so effective? Cybercriminals use social engineering tactics and prey on our instinct to help one another. And as it turns out, those instincts are so strong that they can override our sixth sense about cybercrime.

With modern communications technology, businesses can provide customers with more ways to reach out for help than ever before: online chat, email, Interactive Voice Response (IVR), and voice calls. But, even with multiple ways to reach the customer service department, most people still prefer talking to a live agent, which is why having an inbound contact center is so important.

Email is one of the most often used communication channels in the corporate world. It’s a fundamental part of modern communications. Email is also a medium that’s “always-on,” and people have access to it from anywhere. While it’s a necessity, it’s also a channel ripe with risk. That’s why email security is so critical. In this post, we’ll define what email security is, discuss the risks it presents, and provide you with best practices.