Make the Move to Cloud
Our Cloud Telephony Partners
If you are considering the switch to cloud, you're in the right place. We are experts at helping our clients choose, migrate to and manage cloud systems.
The following article covers everything you need to know, including the essentials of cloud telephony, how it works, how it benefits your organization, and how to choose your cloud telephony provider.
What is Cloud Telephony?.
Cloud telephony is a phone system hosted in a remote server by a cloud services provider and servicing your business through your internet connection. It's also known as a VoIP-based hosted PBX solution.
Cloud telephony allows you to streamline your business communications. Whether you're opening new offices, hiring remote workers, or expanding your in-house teams, cloud telephony will make the expansion effortless and cost-effective.
Cloud telephony is one of many services in the Unified Communications as a Service (UCaaS) portfolio. UCaaS is a unified communications model that brings various communication systems and collaboration tools together. With cloud telephony, you won't just move your phone calls to the cloud but also connect them with your video meetings, instant messaging, CRM, and business processes across the board.
How Does Cloud Telephony Work?
VoIP service providers render cloud telephony services. When you dial the phone number you want to call, your service provider handles the routing. It converts analog voice signals into data packets and transmits them over your internet connection. That's how it connects your phone to the person you're calling.
On your end, you would replace individual phone extensions with a VoIP desk phone. You would plug your VoIP phones into your existing data network. You can also use a SoftPhone, an app installed on your computer, tablet, or smartphone. In both cases, you're calling from a modern, easy-to-use interface and establish a call in a split second.
Because cloud telephony runs in the cloud, you can manage your business phone system through an online dashboard for complete control over phone numbers, call forwarding, adding new users, and more.
Cloud telephony removes the installation and maintenance of complex in-house equipment, allowing your staff to communicate with each other and with your customers using any internet-connected device.
Benefits of Unified Communications As A Service (UCaaS)
Quick and easy implementation
Cloud telephony implementation requires minimal On-Site infrastructure opening the possibility to be up and running within a few days.
The focus during the implementation process is more on the configuration of your call flow instead of the installation of complex devices and appliances in your data network. Your telephone vendor can provide assistant, taking care of everything related to the migration of your phone system to the cloud. Your telephone vendor will also assist with the porting of your telephone numbers to the new cloud solution. The new cloud solution configuration will be accessible through the administrative dashboard to manage the full phone service.
Lower cost of communications
There are many ways cloud telephony services will help you to save money. Cloud telephony saves your business from maintenance contracts, limited calling minutes, and restrictive local and toll-free phone numbers. With cloud telephony, there are no unexpected maintenance costs or bills.
In addition, you could have extra savings when consolidating your other collaboration services (i.e., Chat, Video Conference) with one provider since most cloud service providers include these collaboration services in their offer.
Robust, powerful calling features
Advanced calling features that come with cloud telephony allow you to work smart, be effective, and focus on the right tasks at the right time. You can avoid manual, repetitive tasks and step up your team collaboration and customer support.
Features and capabilities like Auto-attendant, Call forwarding, Advanced Interactive Voice Response (IVR), Video conferencing and screen sharing, Local and Toll-free numbers, and Call recording are out-of-box functionalities.
Flexible communications
Cloud telephony will make growth seamless. More specifically, a VoIP solution will allow you to add more users in just a few clicks.
A cloud-based PBX isn't just scalable but also simple to manage. You can easily add and remove lines if your call volume rapidly increases during the year's busier times, helping you maintain your customer experience thanks to a flexible system you can easily customize as your business needs shift.
Increased mobility
Companies are increasingly switching to remote working options over the long haul. Hosted phone systems are the perfect answer to this trend. Your employees can access their company phone lines wherever they are, as long as they have an internet connection. It's not just about answering phone calls; they can access their voicemail, set up or change call routing on the go and collaborate with their peers as if they are at the office.
Cloud telephony is the ideal solution for companies that embrace remote work, have satellite offices, or multiple office locations.
Simplified integrations
Cloud telephony consolidates everything into a single user interface. You can use it to collaborate with colleagues, manage customers, analyze real-time data, collect feedback, and move important projects forward.
You'll bring your business communication workflow to a single source of truth and move efficiently through your day. No more frustrating interruptions or time wasted on hunting down crucial information.
Give all MS Teams users the power to connect and collaborate
Why Cloud Telephony for Microsoft Teams?
A single telephony platform with a consistent experience for all users globally –improving compliance and reliability, and allowing training and support to be centralized
On-premises PBX equipment is eliminated – reducing complexity and cost by moving infrastructure into the cloud
Local carriers can be replaced with a single managed service provider – reducing the number of vendor relationships and creating economies of scale
No charges for internal calls between global offices or call forwarding – because these calls stay on-net, rather than breaking out to the PSTN network
Users can be added, removed, and managed centrally – increasing flexibility and security and creating global data on usage and cost
How to Choose a
Cloud Telephony Provider
When looking for a cloud telephony provider, the best way is to connect with a telephony consultant like TeleSwitch.
TeleSwitch will focus on your needs and bring the right service providers for your type of business.
We will bring multiple options to the table and will assist you in the selection process.
We will negotiate on your behalf to get you the best prices and alternatives.
Our team will assist with the paperwork related to moving your telephones numbers to the new service provider to ensure a smooth transition.
TeleSwitch project managers and consultants will be available to assist with any additional needs that may come up during the implementation process and Go-Live if needed.
Our consultants could also help document your existing configuration and any desired change for a more efficient configuration of your new cloud solution.
TeleSwitch will give you and an additional layer of escalation during the implementation process.
Our engineers will be at your service if you need technical assistance during the configuration and go-live process.
