Wherever, Whenever Customer Engagement
Affordable | Reliable | Deploys Quickly
Work from Wherever
Let employees work remotely while giving managers visibility into productivity with the cloud platform.
Customer Convenience
Easily manage every way customers want to talk to you through voice, chat, SMS, and email.
Better, Faster Service
Intelligently route calls to the right employee and provide self-service options to customers.
Integrated with Elevate
Drive more productivity and better customer experiences with Contact Center integrated in Elevate.
Learn how you can improve your customer communication to create happier customers and drive business growth. Fill out the form or give us a call to get started.
Better Productivity and Experiences with Integrated Elevate and Contact Center
INTEGRATED WITH ELEVATE
Seamlessly access advanced call handling in Unite to manage customers and get back to collaborating with peers when done.
UNIFIED PRESENCE & STATUS
Let others see when users are handling customer calls. Let frontline users see who’s available to chat, talk to, and meet while on calls.
GREATER FLEXIBILITY
Effortlessly give Elevate users access to call queues without needing to onboard them to a different application.
ADVANCED CALL HANDLING
Access advanced call capabilities within Elevate including Dial-out, Callbacks, Relevant Caller Information, and Call Classifications.
Differentiate from the competition where it matters most – the customer experience
CALL QUEUES
Answer customers in sequence; minimize wait times. Handle more concurrent inquiries and maintain happier customers and staff.
COVER ALL CHANNELS
Let customers connect with you on their terms. TeleSwitch Elevate Contact Center offers options for voice, chat, and email queues.
SMART ROUTING
Get customers to the right agents, on time, every time. Customize call flows for results, with Skills-Based Routing and more.
OUTSTANDING OUTREACH
Go beyond inbound, with a proactive outreach. Enhance audience engagement with multi-channel outreach capabilities.
Everything You Need for Better Customer Communications
Build a loyal customer base and drive more revenue with the right tools to meet customer expectations.
Better, Faster Service
Quickly get customers to the right employee with intelligent call routing.
Communicate Their Way
Easily support customer calls, chats, texts, and emails.
5-Star Service Quality
Improve service quality with self-service tools, dashboards, reporting, and AI-powered voice analysis.
Personalized Conversations
Ensure customers feel valued using customer info from an integrated CRM and interaction history.
Are you delivering a great customer experience? How do you know?
80% of business owners believe their companies deliver a superior customer experience but less than 8% of customers agree. Use this checklist to identify any gaps in your customer communications.
