Unified Communications Solutions
that are Easy to Manage
Some organizations are still struggling with legacy PBX hardware that is expensive to maintain and designed for last century’s office workers.
Managers and executives understand the need to implement innovative communications solutions with features that promote collaboration.
For these organizations, it is time to move ahead with a Unified Communication platform that you trust.
MiVoice Connect brings together all of the communications and collaboration tools into one simple interface. Quickly and easily find contacts, check their availability, and connect with them via phone, IM, video, desktop sharing, or conference call, without opening a separate window or logging in to new applications.
Choosing MiVoice Connect gives your system administrators complete control of your UC system. Mitel has made Connect ONSITE easy to maintain, even for non-technical employees.
MiVoice Connect makes team communications easy to improve business performance
MiVoice Connect brings a fundamentally different approach to business communications. We focus on your most important assets—your people—and remove impediments to free-flowing communications so your team can focus on relationships, ideas, and growth - not on getting technology to work. The result is a reliable, flexible, and intuitive communications solution that seamlessly delivers services and applications that will work for you today and adapt gracefully as your business needs change in the future.
Exceptional User Experience
MiVoice Connect offers call transfer, extension dialing, conference calling and other features straight from the MiVoice Connect IP phone or mobile app.
Its collaborative unified communications (UC) features simplify the way you work with functionality such as instant messaging, audio conferencing, video calling, and desktop sharing to save time, reduce travel, and allow you to communicate and collaborate with ease.
Built-in collaboration tools via the Connect client make meetings more productive, ensuring your team will get more done faster and with less hassle. Communicate how you want, with immediacy and ease—the tools appear in the Connect client as you need them. You never need to launch a new app, or new window, or retrieve a complicated code to make things work.
MiVoice Connect Features includes:
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Desktop and mobile applications
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Real-time messaging, video, and voice calling
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Seamless integrations with leading business tools
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No VPN needed for remote use
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Multi-region / language support
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Softphone
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Workgroups
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Event Wizard
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Contact Center with Multi-Channel Routing
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Built for cloud, onsite, and hybrid deployments
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Historical Reporting
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Mobility
The Connect client is there when you need it, and stays out of the way when you don’t.
The slim control panel can be compressed to fit your needs making it easy to interact and collaborate with others without taking up your entire screen.
What are the key benefits of MiVoice Connect?
Exceptional User Experience across all devices
The secret to frictionless and intuitive communication is the Connect client, which makes it easy to manage your call handling and collaboration tools. The intuitive user interface requires no VPN for teleworkers and lets you transition between desk phone, softphone, and the Connect mobile app seamlessly.
Easy Administration & Management
With MiVoice Connect, initial setup and ongoing management are far quicker and easier than other on-premises solutions. Connect Director delivers a “single image” view of your entire network, no matter how many phones or sites you manage.
Advanced Integrations
MiVoice Connect offers dozens of additional advanced applications and plug-ins that extend system utility, such as merging call records with customer records to increase customer service efficiencies, identify sales trends, and optimize staffing.
Low Total Cost of Ownership
MiVoice Connect has an established reputation for long-term cost efficiency built on the strength of the distributed architecture, ease of use, and simplicity of administration. We help you minimize costs and maximize business returns from your UC solution.
Mitel for Microsoft Teams
Make the most of your investment in Microsoft Teams with a Mitel call manager
By easily combining your Microsoft Teams account with a Mitel call control platform, you will have access to the collaboration of Microsoft Teams with enterprise telephony features at your fingertips.
Direct Routing
A complete Mitel telephony infrastructure to Microsoft Teams integration with a certified MSA certified Session Border Controller allowing you to make calls from within the Microsoft Teams environment.
App Dialer
Click-to-dial within the Microsoft Teams environment by creating hotkeys to highlight a phone number and using hotkey strokes to dial. App dialer is available for MiVoice Connect.
Web Extension
Our Chrome extension gives you a softphone directly from your web browser. Users will benefit from call history, voicemail, click-to-dial, contacts and more so they can easily place calls from the Microsoft Teams web user interface.
TeleSwitch is a Mitel Silver Partner
In September 2017, Mitel completed the acquisition of ShoreTel. At that time ShoreTel Connect was rebranded as Mitel MiVoice Connect. TeleSwitch was a ShoreTel partner since 2011, supporting the ShoreTel Unified Communications platform since the earlier releases, and continue to provide consulting, engineering, and support for ShoreTel customers during and after the acquisition of the company by Mitel.
As a Mitel Silver Partner, TeleSwitch provides unparalleled expertise in the MiVoice Connect solution, holding advanced certifications for the Unified Communication solutions, including the VoIP PBX, Call Recording, Contact Center, Mobility, and other advanced applications.
Looking to upgrade your ShoreTel to Mitel Connect? Contact us for a free consultation.
Partner with TeleSwitch for the maintenance, support, and upgrade of your ShoreTel or Mitel Connect solution. Connect with one of our consultants to learn more about how to get your system on support and have it upgraded to the latest version.
