VoIP Phone Services for Business in Miami, Florida
TeleSwitch is a technology solutions provider specializing in VoIP Phone Services for businesses since 1993.
Headquartered in Miami, Florida, TeleSwitch provides innovative technologies and trusted professional services including consulting, design, project management, implementation, and maintenance for Unified Communications and Collaboration solutions.
Teleswitch partners with leading communication manufacturers and service providers including Mitel, Zoom, Ring Central, 8x8, Carbonite, Poly, Five9, Nice InContact, Cisco, among many others, to bring unparalleled choices for meeting your voice, video, and data communications needs.
Are you considering switching your telephony to the cloud?
You're in the right place. We are experts at helping businesses like yours to choose, migrate to, and manage their cloud systems.
Here is everything you need to know, including the essentials of cloud telephony, how it works, how it benefits your organization, and how to choose your cloud telephony provider.
What is Cloud Telephony?.
Cloud telephony is a phone system hosted in a remote server by a cloud services provider and servicing your business through your internet connection. It's also known as a VoIP-based hosted PBX solution.
Cloud telephony allows you to streamline your business communications. Whether you're opening new offices, hiring remote workers, or expanding your in-house teams, cloud telephony will make the expansion effortless and cost-effective.
Cloud telephony is one of many services in the Unified Communications as a Service (UCaaS) portfolio. UCaaS is a unified communications model that brings various communication systems and collaboration tools together. With cloud telephony, you won't just move your phone calls to the cloud but also connect them with your video meetings, instant messaging, CRM, and business processes across the board.
How Does Cloud Telephony Work?
VoIP service providers render cloud telephony services. When you dial the phone number you want to call, your service provider handles the routing. It converts analog voice signals into data packets and transmits them over your internet connection. That's how it connects your phone to the person you're calling.
On your end, you would replace individual phone extensions with a VoIP desk phone. You would plug your VoIP phones into your existing data network. You can also use a SoftPhone, an app installed on your computer, tablet, or smartphone. In both cases, you're calling from a modern, easy-to-use interface and establish a call in a split second.
Because cloud telephony runs in the cloud, you can manage your business phone system through an online dashboard for complete control over phone numbers, call forwarding, adding new users, and more.
Cloud telephony removes the installation and maintenance of complex in-house equipment, allowing your staff to communicate with each other and with your customers using any internet-connected device.
Benefits of Unified Communications As A Service (UCaaS)
Quick and easy implementation
Cloud telephony implementation requires minimal On-Site infrastructure opening the possibility to be up and running within a few days. The focus during the implementation process is more on the configuration of your call flow instead of the installation of complex devices and appliances in your data network.
Lower cost of communications
Cloud telephony services will help you to save money, eliminating expensive contracts, limited calling minutes, and restrictive local and toll-free phone numbers. With cloud telephony, there are no unexpected maintenance bills. You could have extra savings when consolidating other collaboration services like Chat and Video Conference.
Robust, powerful calling features
The advanced calling features within cloud telephony allow you to work smart, be effective and focus on the right tasks at the right time, allowing your business to step up your team collaboration and customer support. Features like auto-attendant, call forwarding, advanced IVRs, conferencing, screen sharing, and call recording are out-of-box functionalities.
Flexible communications
Cloud telephony will make your business growth seamless, allowing you to add more users and new locations in just a few clicks. A cloud-based PBX is scalable but also simple to manage. You can easily adjust call flows and add users if your call volume rapidly increases during the year's busier times, helping you maintain your customer experience.
Increased mobility
Companies are increasingly switching to remote working options. With cloud telephony, your employees can access their company phone lines wherever they have an internet connection. It's not just about answering phone calls; they can access their voicemail, set up or change call routing on the go and collaborate with their peers as if they are at the office.
Simplified integrations
Cloud telephony consolidates everything into a single user interface. You can use it to collaborate with colleagues, manage customers, analyze real-time data, collect feedback, and move important projects forward. No more frustrating interruptions or time wasted on hunting down crucial information.
Looking for adding telephony to your Microsoft Teams users?
Integrating Cloud Telephony to your MS Teams interface is a great option
A single telephony platform with a consistent experience for all users globally –improving compliance and reliability, and allowing training and support to be centralized
On-premises PBX equipment is eliminated – reducing complexity and cost by moving infrastructure into the cloud
Local carriers can be replaced with a single managed service provider – reducing the number of vendor relationships and creating economies of scale
No charges for internal calls between global offices or call forwarding – because these calls stay on-net, rather than breaking out to the PSTN network
Users can be added, removed, and managed centrally – increasing flexibility and security and creating global data on usage and cost
Read our article below to learn more about Integrating Telephony with Microsoft teams
How to Choose a
Cloud Telephony Provider
When looking for a cloud telephony provider, the best way is to connect with a telephony consultant like TeleSwitch.
TeleSwitch will focus on your needs and bring the right service providers for your type of business.
We will bring multiple options to the table and will assist you in the selection process.
We will negotiate on your behalf to get you the best prices and alternatives.
Our team will assist with the paperwork related to moving your telephones numbers to the new service provider to ensure a smooth transition.
TeleSwitch project managers and consultants will be available to assist with any additional needs that may come up during the implementation process and Go-Live if needed.
Our consultants could also help document your existing configuration and any desired change for a more efficient configuration of your new cloud solution.
TeleSwitch will give you an additional layer of escalation during the implementation process.
Our engineers will be at your service if you need technical assistance during the configuration and go-live process.
Our Cloud Telephony Partners
