5 Ways the Cloud Enables Business Communication
by Alvaro Vasquez // TeleSwitch
Cloud solutions have become a mainstay technology practice in the business world, showing clearly the true impact of cloud business communications. Some statistics are showing that over 94% of businesses today use the public cloud for technology deployments. In-house IT teams are more focused on business-critical tasks, and executives create IT budgets for new tools that future-proof their business operations. The cloud has freed up staff, time, money — and potential.
But when we analyze cloud communication for business, we see that the shift has been more significant.
Cloud communications enable teams to work from anywhere.
Productivity increases.
The dependence on traditional and expensive phone systems is over, making industry-leading business communications accessible to even small businesses.
Cloud business communications have turned out to be far more than an option for cutting costs and making scaling easier. It’s shifting the way people work, collaborate, and share information.
1. Teams Can Work From Anywhere, using any device.
Cloud communications enable organizations to offer options to employees. With the cloud, teams can work and collaborate from any location with an internet connection. Cloud phones transmit voice data over the internet, so there’s no need to be connected to a traditional phone system to communicate with customers and partners. Your users can also access your cloud communications platforms from anywhere.
This lets companies — and their employees — decide where they should work from. Because of the flexibility cloud communications provide, businesses are shifting to a fully remote or a hybrid work model. These models create a range of additional benefits, including lower real estate costs, more flexible scheduling, and the ability to tap into a wider talent pool.
2. Data and Communication Is More Secure
Before the cloud, data security fell entirely on the shoulders of the company. In-house IT teams had to ensure all the hardware and software were maintained, updated, and protected.
Cloud communications providers are taking care of some of the burdens. It’s still up to businesses to protect their devices, provide security training to employees, and follow best practices. However, providers are doing the heaving lifting of securing the central infrastructure at their data centers and networks to ensure security and compliance for their users. When it comes to cloud security, your only task is to be diligent when comparing providers and make sure you partner with a company with high standards.
This shared responsibility enables your teams to use advanced communications technology with confidence.
3. Companies Can Better Serve Customers
During the pandemic, many companies moved their contact center agents out of the office. The quick switch to a work-from-home model was possible because of cloud technology.
Cloud-based contact center platforms enable agents to offer the same level of service, whether they are working remotely or not. In addition to this flexibility, contact center (CCaaS) solutions offer advanced reporting and analytical tools that help contact centers work more efficiently. With clear insights into call queues, customer experience, and wait times, managers and agents need the tools to improve customer service.
Thanks to the cloud, the potential for outstanding experiences is in the hands of even small businesses.
4. Cloud Communications Boost Productivity
Being able to work from anywhere and on any device boosts productivity. With communication tools such as video conferencing and UCaaS (unified communications as a service), co-workers can connect virtually. They can also share files in real-time and collaborate on projects as if they were physically together, using their own devices. This can help them be focused and productive at the times that work best for them, rather than only working when in the office.
Additionally, cloud platforms integrate with other business applications, syncing data and simplifying work processes. Employees can access customer information, analytical insights, and other data without jumping to different applications, saving time and reducing errors.
5. Cloud Technology Is More Reliable
Another way that the cloud enables better business communications is through performance. As long as you work with a provider that guarantees near-flawless uptime, your teams don’t have to worry about reliability issues. Look for a provider that offers a 99.999% uptime guarantee in their service level agreement and say goodbye to business downtime. Cloud communication enhances the way professionals communicate and collaborate and resolves all matters regarding business continuity and disaster recovery plans at no additional cost due to the high reliability and geo-redundancy offered by most providers.
Empower Your Teams with Cloud Communications.
The time to move your communications to the cloud is today.
The cloud has revolutionized business technology. But no area has been more profoundly transformed as much as business communications. With cloud communications, the office has become obsolete. High-level security and compliance aren’t just possible, they’re streamlined, and even low-budget companies can access powerful communications tools.
The best part is that migrating to the cloud and getting started with leading-edge cloud business communications is simple. There’s no need for months of planning. No large IT budget is required.
Connect with our consultants for a Free Assessment of your business and let us know your cloud communication expectations. We will customize a demo to show you the features you want to see. We’ll help you thrive with the cloud, from cloud phones to integrated communication platforms.
TeleSwitch partners with all leading UCaaS providers in the market today.
Our recommendation is always focused on what is best for our customers.
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