The Great Resignation has heightened many managers’ concerns about recruitment and retention. The conversations around this phenomenon and the increase of workplace digitization often prioritize the needs of employees and customers. Customers drive revenue, and employees primarily drive output. Yet managers are the ones who make the decisions that shape both income and production, so their concerns should have equal weight.

Mitel MiVoice Connect 19.3 is now available, bringing a few new features and enhancements. Among these are an upgraded Connect Client to the latest Chromium version, teleworker support for 6900 IP Phone Series, security enhancements, and more.

In November 2021, Ring Central announced a strategic partnership. Now they are announcing that Mitel’s flagship Mitel 6900 IP Desk Phones are officially certified with RingCentral MVP, their industry-leading cloud communications platform. 

RingCentral becomes Mitel’s exclusive UCaaS partner, providing their customers with a next generation, mobile-first, cloud communications platform with high reliability and security, rich functionality, and broad enterprise app integrations.

Dynamic E911 is a series of technologies and initiatives to update and improve the 911 communications infrastructure and standards. The aim is to improve public emergency communications services, by adapting to modern users’ increasingly mobile and wireless usage patterns.

Mitel Connect is the new software release that replaces ShoreTel 14.2. Mitel Connect takes your ShoreTel system to new highs with a brand-new software, upgraded switches, modernized phones, improved HQ Director, and a new desktop application designed to increase your productivity and communication.

As ShoreTel experts and Mitel's preferred partner in South Florida, customers ask us about ShoreTel 14.2 end of life (EOL) announcements and what Mitel Connect can bring to their businesses. We can tell you that the investment made in your ShoreTel Communication platform is protected - No need to replace it.