If you operate a busy contact center that receives a large number of low-impact calls every day, it’s time to consider call deflection. Why? Well, 80% of American consumers agree that a positive customer experience depends on speed, convenience, knowledgeable help, and friendly service.

RingCentral becomes Mitel’s exclusive UCaaS partner, providing their customers with a next generation, mobile-first, cloud communications platform with high reliability and security, rich functionality, and broad enterprise app integrations.

Dynamic E911 is a series of technologies and initiatives to update and improve the 911 communications infrastructure and standards. The aim is to improve public emergency communications services, by adapting to modern users’ increasingly mobile and wireless usage patterns.

Remote and hybrid employees need the ability to work together from anywhere, using any method of communication that best suits their needs. That means having access to messaging, video, and phone—and the freedom to work their way.

In this day and age, it’s more important than ever to ensure employees can access company resources in a timely manner. Meanwhile, businesses have a duty to protect every access point. By implementing Multi-Factor Authentication, organizations can put an authentication solution in place that only provides access to those who can verify their credentials.

Hybrid work is causing businesses of all kinds to rethink what video conferencing equipment employees need to collaborate effectively, what their office workspaces should look like, and what it’s going to take to keep them productive and engaged. You need to facilitate more virtual meetings than ever before, but also create an environment for new kinds of hybrid work.

Business intelligence (BI) empowers business users to glean valuable insights from data using agile self-service programs without requiring IT intervention. Understanding your company’s valuable data can take the guesswork out of decision-making, improve coordination between departments, and help align core business initiatives.

Ransomware has officially made the mainstream. Dramatic headlines announce the latest attacks and news outlets highlight the staggeringly high ransoms businesses pay to retrieve their stolen data. And it’s no wonder why – ransomware attacks are on the rise and the average ransom payment has ballooned to over $200,000.

Juggling multiple platforms for event hosting and management can be a challenge. Zoom Events brings innovative features to provide the best experience to your virtual event participants. Zoom Events is the only solution you’ll need to host virtual events.

Much discussion has been devoted to what the future of work might look like. Will working from home be a permanent reality, or will the return to the office win out? But it’s becoming more clear that remote work is here to stay—it has been growing in popularity for a number of years—though what’s not clear as yet is just how much of a fixture it will become.

Cybersecurity analysts are charting both a rise in ransomware incidents and in amounts cybercriminals are demanding from businesses to restore their data. That’s bad news in itself, but what’s often overlooked are the additional ways – beyond payments victims may or may not choose to make– victims pay for these attacks.

Mitel Connect is the new software release that replaces ShoreTel 14.2. Mitel Connect takes your ShoreTel system to new highs with a brand-new software, upgraded switches, modernized phones, improved HQ Director, and a new desktop application designed to increase your productivity and communication.