Consumers and employee expectations are rapidly changing. If your business wants to continue to add value to the customer journey, solve customer problems, and drive future business outcomes – your company will have to reimagine its customer experience and consider top trends that will define 2022.

For schools and universities looking to achieve a connected campus, communication plays a major role. Video, phone, and chat communication can enable a variety of impactful connections within your community — how schools and universities interact with faculty and staff, keep parents informed, build relationships with students, and deliver education, especially options for hybrid learning.

Onboarding remote employees in a virtual setting can be much more challenging than your regular on-site onboarding. However, this training and support are crucial for new employees in a hybrid work model to get on board and start feeling like they belong.  To help you, we’ve put together a comprehensive 7-step onboarding checklist that works for both completely remote and hybrid working teams. 

VMware has released a new critical security advisory, VMSA-2021-0028, in response to the industry-wide issue regarding the open source Apache Software Foundation log4j Java logging component, which was discovered to have a critical vulnerability (CVE-2021-44228).

If you operate a busy contact center that receives a large number of low-impact calls every day, it’s time to consider call deflection. Why? Well, 80% of American consumers agree that a positive customer experience depends on speed, convenience, knowledgeable help, and friendly service.

RingCentral becomes Mitel’s exclusive UCaaS partner, providing their customers with a next generation, mobile-first, cloud communications platform with high reliability and security, rich functionality, and broad enterprise app integrations.

Dynamic E911 is a series of technologies and initiatives to update and improve the 911 communications infrastructure and standards. The aim is to improve public emergency communications services, by adapting to modern users’ increasingly mobile and wireless usage patterns.

Remote and hybrid employees need the ability to work together from anywhere, using any method of communication that best suits their needs. That means having access to messaging, video, and phone—and the freedom to work their way.

In this day and age, it’s more important than ever to ensure employees can access company resources in a timely manner. Meanwhile, businesses have a duty to protect every access point. By implementing Multi-Factor Authentication, organizations can put an authentication solution in place that only provides access to those who can verify their credentials.

Hybrid work is causing businesses of all kinds to rethink what video conferencing equipment employees need to collaborate effectively, what their office workspaces should look like, and what it’s going to take to keep them productive and engaged. You need to facilitate more virtual meetings than ever before, but also create an environment for new kinds of hybrid work.

Business intelligence (BI) empowers business users to glean valuable insights from data using agile self-service programs without requiring IT intervention. Understanding your company’s valuable data can take the guesswork out of decision-making, improve coordination between departments, and help align core business initiatives.

Ransomware has officially made the mainstream. Dramatic headlines announce the latest attacks and news outlets highlight the staggeringly high ransoms businesses pay to retrieve their stolen data. And it’s no wonder why – ransomware attacks are on the rise and the average ransom payment has ballooned to over $200,000.