Cyber threats are becoming increasingly difficult to detect. Cybercriminals are also becoming experts in deception. What does this mean for your business? How can you keep your family members safe online and reassure your customers you are protecting their data?

It doesn’t matter what industry you’re in, or how small your business is, good service has always been the number one priority for SMEs, and it always will be. But in a world that keeps getting faster and more digitalized, customer expectations are certainly changing. The question is, can your small business keep up?

Chatbots are key to a modern contact center. RingCentral offers cloud-based digital solutions including chatbot technology designed to help simplify and streamline contact center operations. Our innovative chatbot technology ensures a conversational experience for customers.

With digital technology rapidly advancing, contact centers have more options than ever before. Cloud-based software can provide contact centers with the tools needed to reduce costs and overhead while providing customers with impeccable service and support. Here are some of the reasons cloud-based is superior to on-prem for contact centers.

There are best practices and considerations to follow in your digital transformation and cloud adoption journey. Check this article to understand better these solutions and their options, so you can make the best decision for your team and business.

Workforce Management solutions are designed to optimize the productivity of agents and employees and improve the customer experience. Learn more about how WFM can provide the ability of forecasting, scheduling, and adherence tools that help streamline the staffing process in contact centers.

Carbonite + Webroot joined forces with industry-leading researchers at IDC. The results? A 6-step plan for adopting a cyber resilience strategy meant to keep businesses safe.

Microsoft Teams has become one of the most popular collaboration platforms, enabling users to work from home right after the pandemic; however, they must continue to use traditional phones to communicate with co-workers, customers, and vendors. Here, the 10 Must-Have when Integrating Telephony with Microsoft Teams

Review the factors contributing to the UCaaS spend explosion and check how your business can take back control with a UCaaS expense management solution.

In this article, we are going to explore the functionality of analytics and reporting, the key differences, and how clarifying your understanding of these terms can help your business work cohesively, more specifically, your business’s call center.

Whether you’re working from home or in an office, communication is critical to the success of your organization and its employees. Effective communication plays a key role in building strong, productive teams that work collaboratively toward a common goal.

2020 may have been the year of establishing remote connectivity and addressing the cybersecurity skills gap, but 2021 presented security experts, government officials, and businesses with a series of unprecedented challenges. But what should we expect in 2022??