CX PRO

Extend your Contact Center
Capabilities

• A flexible solution providing advanced contact center capabilities to increase customer satisfaction at scale.

• Full-featured, omni-channel capable contact center platform.

• Unlock better productivity and fantastic customer experiences by accessing Contact Center voice handling within TeleSwitch Elevate.

• Sold with or without TeleSwitch Elevate UC.

Companies who need to optimize interactions and connect with customers via multiple channels.

• Inbound Voice Queues

• Supervisor functions including monitor, barge, and whisper

• Real-Time & Graphical Reports

• Call Recording

• Scheduled, Historical, and Custom Reports

• Customizable IVRs

• Skill-Based, Geo & Rule-based Routing

• Email, Chat, and SMS channels add-ons

  And More!

CX ELITE

Optimize your Customer Experience:

• A complete omni-channel contact center solution with powerful integrations capable of delivering the ultimate customer experience.

• Best-in-class, omni-channel contact center platform with custom integrations.

• Unlock better productivity and amazing customer experiences by accessing Contact Center voice handling within TeleSwitch Elevate.

• Sold with or without TeleSwitch Elevate UC.

Organizations using 2+ channels, with sophisticated inbound/outbound customer interaction flows that require a tailored solution to meet their business needs.

All Contact Center Pro functionalities +

• Chat, email, and SMS Channel Queues

• Outbound Notification Campaigns (Voice, email & SMS)

• Schedule Manager

• QA Evaluator Templates & Scoring

• Custom CRM Integrations

• Advanced self-service IVR applications

• 5,000 Hour Block of Interaction Analytics

  And More!