Internal efficiencies are increased, and processes are simplified, thanks to a fully integrated cloud communications platform that allows for:
Mobile solutions for on-the-go communication between the client, members of the legal team, and office support staff.
Increased precision in the billing process for client communications
Controls for privacy and security to protect private correspondence
Live answer routing to any member of the team, regardless of their location and in a quick and easy manner.
Common Issues Facing the Legal Industry
Difficulty keeping vital contact with legal teams working in multiple locations at any time
Difficulty billing for all client communications accurately
Failure to consistently keep documents and client communications private and secure while working remotely
Trouble offering both live answer and call routing to appropriate team members regardless of location
We have the expertise, experience, and communications platform to help your firm thrive.
If you're keen on empowering your legal staff to work from anywhere, aiming to enhance your billable call tracking process, looking to improve call handling and implement efficient routing, and you require:
… and you require:
Support an on-the-go, mobile legal team
Accommodate legal staff in geographically dispersed offices
Support easy, efficient, and flexible communications between the office and mobile attorneys
Extend reach and facilitate faster response times for client inquiries
The ability to accurately bill for client calls and not miss out on billable time
Keep accurate records and analysis of client call times
Precisely capture billable time with phone records
Integrate your phone records with billing platforms (such as Clio and AbacusNext) and auto-populate billing records for more accurate billing
Offer exceptional responsiveness
Support call answering and routing for multiple offices
Enable efficient, personalized, and frustration-free client interactions, regardless of channel, from first contact to engagement conclusion
Eliminate dropped calls and reduce hold times
Get calls transferred to the right legal team and support client expectations of seamless and interchangeable communication via multiple channels
Our Solutions enables your business,
With a mobile-ready, business-grade, and secure cloud communication platform, your employees will be more productive.
Make your legal team more flexible and effective by letting them talk from any device, anytime, anywhere.
Support all ways of talking, like the phone, chat, video, and SMS
With our Mobile App, your legal team will never miss important calls or texts and will be able to work together from the desk to the courtroom to the home office.
Customize call flows, minimize transfers and eliminate dead ends with intelligent routing for more efficient interactions and routing
Eliminate busy signals with queuing and provide in-queue music
Increase the legal firm's internal collaboration and productivity while simultaneously expanding its reach through the integration of chat, SMS, video conferencing, file sharing, and file management.
Automate common requests with self-service interactive voice response (IVRs)
Accept customer inquiries via SMS, chat, and email, in addition to phone calls – all with one platform
