Microsoft Teams has become one of the most popular collaboration platforms, enabling users to work from home right after the pandemic; however, they must continue to use traditional phones to communicate with co-workers, customers, and vendors. Here, the 10 Must-Have when Integrating Telephony with Microsoft Teams

Review the factors contributing to the UCaaS spend explosion and check how your business can take back control with a UCaaS expense management solution.

In this article, we are going to explore the functionality of analytics and reporting, the key differences, and how clarifying your understanding of these terms can help your business work cohesively, more specifically, your business’s call center.

Whether you’re working from home or in an office, communication is critical to the success of your organization and its employees. Effective communication plays a key role in building strong, productive teams that work collaboratively toward a common goal.

2020 may have been the year of establishing remote connectivity and addressing the cybersecurity skills gap, but 2021 presented security experts, government officials, and businesses with a series of unprecedented challenges. But what should we expect in 2022??

Nothing sparks innovation like necessity. So when you consider the many upheavals we’ve faced over the last two years it should come as no big surprise that we’re also in a golden era of innovation. Here are their six biggest predictions on the future of cloud communications

Even though many employees are saying that they love remote work, there’s one big challenge from the company’s standpoint: How can you nurture and keep building a strong company culture when everyone is scattered around the world?

In this guide, We will go over important items that should be reviewed to build or improve your remote team culture.

Ransomware attacks dominate news coverage of the cybersecurity industry. And it’s no wonder – with million-dollar payouts, infrastructure attacks and international manhunts, ransomware makes for exciting headlines. But its recent domination of the airwaves has been a long time coming.

Consumers and employee expectations are rapidly changing. If your business wants to continue to add value to the customer journey, solve customer problems, and drive future business outcomes – your company will have to reimagine its customer experience and consider top trends that will define 2022.

For schools and universities looking to achieve a connected campus, communication plays a major role. Video, phone, and chat communication can enable a variety of impactful connections within your community — how schools and universities interact with faculty and staff, keep parents informed, build relationships with students, and deliver education, especially options for hybrid learning.

Onboarding remote employees in a virtual setting can be much more challenging than your regular on-site onboarding. However, this training and support are crucial for new employees in a hybrid work model to get on board and start feeling like they belong.  To help you, we’ve put together a comprehensive 7-step onboarding checklist that works for both completely remote and hybrid working teams. 

VMware has released a new critical security advisory, VMSA-2021-0028, in response to the industry-wide issue regarding the open source Apache Software Foundation log4j Java logging component, which was discovered to have a critical vulnerability (CVE-2021-44228).