With digital technology rapidly advancing, contact centers have more options than ever before. Cloud-based software can provide contact centers with the tools needed to reduce costs and overhead while providing customers with impeccable service and support. Here are some of the reasons cloud-based is superior to on-prem for contact centers.

There are best practices and considerations to follow in your digital transformation and cloud adoption journey. Check this article to understand better these solutions and their options, so you can make the best decision for your team and business.

Workforce Management solutions are designed to optimize the productivity of agents and employees and improve the customer experience. Learn more about how WFM can provide the ability of forecasting, scheduling, and adherence tools that help streamline the staffing process in contact centers.

Carbonite + Webroot joined forces with industry-leading researchers at IDC. The results? A 6-step plan for adopting a cyber resilience strategy meant to keep businesses safe.

Microsoft Teams has become one of the most popular collaboration platforms, enabling users to work from home right after the pandemic; however, they must continue to use traditional phones to communicate with co-workers, customers, and vendors. Here, the 10 Must-Have when Integrating Telephony with Microsoft Teams

Review the factors contributing to the UCaaS spend explosion and check how your business can take back control with a UCaaS expense management solution.

In this article, we are going to explore the functionality of analytics and reporting, the key differences, and how clarifying your understanding of these terms can help your business work cohesively, more specifically, your business’s call center.

Whether you’re working from home or in an office, communication is critical to the success of your organization and its employees. Effective communication plays a key role in building strong, productive teams that work collaboratively toward a common goal.

2020 may have been the year of establishing remote connectivity and addressing the cybersecurity skills gap, but 2021 presented security experts, government officials, and businesses with a series of unprecedented challenges. But what should we expect in 2022??

Nothing sparks innovation like necessity. So when you consider the many upheavals we’ve faced over the last two years it should come as no big surprise that we’re also in a golden era of innovation. Here are their six biggest predictions on the future of cloud communications

Even though many employees are saying that they love remote work, there’s one big challenge from the company’s standpoint: How can you nurture and keep building a strong company culture when everyone is scattered around the world?

In this guide, We will go over important items that should be reviewed to build or improve your remote team culture.

Ransomware attacks dominate news coverage of the cybersecurity industry. And it’s no wonder – with million-dollar payouts, infrastructure attacks and international manhunts, ransomware makes for exciting headlines. But its recent domination of the airwaves has been a long time coming.