What makes social engineering so effective? Cybercriminals use social engineering tactics and prey on our instinct to help one another. And as it turns out, those instincts are so strong that they can override our sixth sense about cybercrime.

Every day, your business must communicate with a variety of stakeholders. Having a plan to do this is critical. You’ll be in a reactive mode without a communication plan should a crucial incident occur. The communication requirement can range from something as mundane as product updates to something more severe like a cybersecurity attack. No matter why you should develop a strategy for how you’ll communicate. In this post, we’ll offer you tips on building a versatile and effective plan.

Mitel MiVoice Connect 19.3 is now available, bringing a few new features and enhancements. Among these are an upgraded Connect Client to the latest Chromium version, teleworker support for 6900 IP Phone Series, security enhancements, and more.

With increasing customer interactions online, organizations must focus on providing the best possible experience in the digital universe. The easier for your audience to interact with your business online, the stronger your customer relationships and brand's reputation becomes.

What makes social engineering so effective? Cybercriminals use social engineering tactics and prey on our instinct to help one another. And as it turns out, those instincts are so strong that they can override our sixth sense about cybercrime.

With modern communications technology, businesses can provide customers with more ways to reach out for help than ever before: online chat, email, Interactive Voice Response (IVR), and voice calls. But, even with multiple ways to reach the customer service department, most people still prefer talking to a live agent, which is why having an inbound contact center is so important.

Email is one of the most often used communication channels in the corporate world. It’s a fundamental part of modern communications. Email is also a medium that’s “always-on,” and people have access to it from anywhere. While it’s a necessity, it’s also a channel ripe with risk. That’s why email security is so critical. In this post, we’ll define what email security is, discuss the risks it presents, and provide you with best practices.

One of the most impactful shifts of the pandemic was the widespread adoption of remote work. More people than ever started working from home, which taught us all a lot about what’s possible for the future. Business leaders, managers, and employees learned several important lessons from remote work, and as a result, new, more flexible work models are emerging.

Cloud cost management is a red hot topic for businesses right now. Enterprise spending on cloud infrastructure services around the world is a billion-dollar industry—hundreds of billions, likely—and with so much software available on the market, this is a constant challenge for IT teams.

Everybody wants to work smarter, not harder. In the age of hybrid work models and labor challenges, your employees need technology tools that make communication and collaboration easy and seamless. When deploying a UCaaS (unified communications as a service) platform, you provide a foundation for them to do this. But how does UCaaS productivity improve? You’ll want to seek out these eight features.

Cloud solutions have become a mainstay technology practice in the business world. Cloud business communications have turned out to be far more than an option for cutting costs and making scaling easier. It’s shifting the way people work, collaborate, and share information.

In November 2021, Ring Central announced a strategic partnership. Now they are announcing that Mitel’s flagship Mitel 6900 IP Desk Phones are officially certified with RingCentral MVP, their industry-leading cloud communications platform.