Wherever, Whenever Communications
Video | Phone | Chat | Contact Center | Files
TeleSwitch Elevate offers 2 fully integrated options for adding our cloud-based unified communications solutions to Microsoft Teams. Based on your business needs, choose between integrating the power of Elevate within the Teams application or using a Teams-specific version of Elevate to work side-by-side with Teams to enhance your business communications.
Elevate with MS Teams
Get the best out of both worlds with TeleSwitch Elevate and Microsoft Teams, together.
Designed for businesses who have oriented their collaboration around Teams, Elevate with Microsoft Teams gives organizations the best out of both worlds.
The right apps for the right services: Users will continue to work within Teams for chat, meetings, and files while using the Elevate desktop and mobile applications for all phone-related services.
Easy-to-use: All Elevate collaboration features (chat, meetings, and file sharing) are disabled, so users aren’t faced with confusing options.
Advanced capabilities: In addition to communicating through enterprise-grade cloud PBX, organizations have access to Business SMS, Call Center, and CRM integrations at no additional cost.
Single sign-on: Users can sign into Elevate with their O365 credentials.
Elevate for MS Teams
Boost the power of Microsoft Teams with the enterprise-grade Cloud PBX of TeleSwitch Elevate.
Designed for businesses looking to add reliable, award-winning PBX into their Microsoft Teams applications.
Seamless end-user experience: Users will be able to manage calls through the native Teams applications, with no additional training required.
Advanced capabilities: Leverage Elevate’s enterprise-grade calling features, including auto attendant, call queuing, automatic company-wide call recording, and more within the Teams applications.
Award-winning support: As a trusted Microsoft partner with JD Power Certified Support, Elevate can manage Microsoft Teams’ voice as part of your Microsoft 365 solution.
Elevate UC and MS Teams Licenses
Combine your licenses to fit your business needs.
| Elevate for Teams | Elevate with Teams | |
|---|---|---|
Profile |
Cloud-based phone system integrated with Microsoft Teams. Greets calls, direct calls to individuals and groups and allows receiving and placing calls within the Teams applications. | Cloud-based phone system designed to work with Microsoft Teams. Greets calls, direct calls to individuals and groups and allows receiving and placing calls within the Elevate desktop and mobile applications. |
| FEATURES AND FUNCTIONALITY | ||
Devices / (number of concurrent endpoints) |
Uses Teams Apps as a Teams fallback | 1 phone plus apps |
Local and long distance calling to landline and mobil |
✔ | ✔ |
Free outbound calling to Canada both landline and mobile |
✔ | ✔ |
International Dialing |
Add-On (+$) | Add-On (+$) |
1 Local Phone Number * |
✔ | ✔ |
Extension number |
✔ | ✔ |
Programmable line keys |
❌ | ✔ |
Change phone idle screen display |
❌ | ✔ |
Call pickup |
❌ | ✔ |
Caller ID |
✔ | ✔ |
Call waiting (Cordless phone) |
✔ | ✔ |
Call transfer |
✔ | ✔ |
Call hold |
✔ | ✔ |
3-way calling |
✔ | ✔ |
Paging |
❌ | ✔ |
Extension to extension calling |
✔ | ✔ |
Call park |
❌ | ✔ |
Call park pickup |
❌ | ✔ |
Intercom |
❌ | ✔ |
Music on hold |
✔ | ✔ |
Do Not Disturb |
✔ | ✔ |
Busy Lamp Field |
❌ | ✔ |
Basic User Reports |
✔ | ✔ |
Mobile App |
❌ | ✔ |
Desktop App |
❌ | ✔ |
Voicemail box |
✔ | ✔ |
Voicemail storage |
50 MB/10 Hrs | 50 MB/10 Hrs |
Voicemail transcription |
✔ | ✔ |
Call Recording (Automatic/On-Demand) |
24 Hrs/user | 24 Hrs/user |
Expansion module |
❌ | ✔ |
1 Web Fax (Outbound Bucket 1,000 mins/month) |
❌ | ✔ |
Company Messaging |
❌ | ✔ |
| Elevate ANALYTICS | ||
QoS Dashboard |
✔ | ✔ |
Call History |
✔ | ✔ |
| Elevate UNIFIED COMMUNICATIONS | ||
Presence detection |
❌ | ✔ |
1 on 1 instant messaging with unlimited files support |
❌ | ❌ |
Channel (group) messaging with unlimited files support |
❌ | ❌ |
SMS messages |
❌ | ✔ |
| Online Meeting VIDEO CONFERENCING | ||
Audio Only Phone participants |
❌ | ❌ |
Online Web participants |
❌ | ❌ |
HD video (720p) panel participants |
❌ | ❌ |
Unlimited/Recurring meetings |
❌ | ❌ |
Host security settings |
❌ | ❌ |
Meeting lock |
❌ | ❌ |
Meeting passwords |
❌ | ❌ |
Remove participant |
❌ | ❌ |
Mute all or specific participants |
❌ | ❌ |
Shared presence across meetings, phone, and team messaging |
❌ | ❌ |
In meeting chat |
❌ | ❌ |
Screen annotation |
❌ | ❌ |
Support for screen sharing across multiple windows and monitors |
❌ | ❌ |
Join from mobile devices |
❌ | ❌ |
Join from Chrome |
❌ | ❌ |
Custom Meeting URL |
❌ | ❌ |
Dial-in number options for local or toll-free numbers |
❌ | ❌ |
Integrated scheduling with MS Office 365/Outlook/Teams/G-Suite/Slack |
❌ | ❌ |
International dial-in numbers |
❌ | ❌ |
AI-driven meeting transcripts and insights |
❌ | ❌ |
Synced in meeting notes editable by all participants |
❌ | ❌ |
Custom branding |
❌ | ❌ |
Record meetings |
❌ | ❌ |
Download meeting recordings |
❌ | ❌ |
Attendance reports |
❌ | ❌ |
Chat reports |
❌ | ❌ |
| INTEGRATIONS | ||
Chrome Click to Call |
❌ | ✔ |
Microsoft Active Directory |
✔ | ✔ |
Microsoft Outlook® Integration (Win/Mac) |
❌ | ✔ |
Microsoft Teams® (Admin/End-User) |
❌ | ✔ |
Microsoft Teams® Calling |
✔ | N/A |
G-Suite® Integration |
❌ | ✔ |
Generic CRM Screen Pop |
❌ | ✔ |
Oracle NetSuite® (Admin/End-User) |
❌ | ✔ |
Sugar CRM® (Admin/End-User) |
❌ | ✔ |
Zoho CRM® (Admin/End-User) |
❌ | ✔ |
ZendeskTM (Admin/End-User) |
❌ | ✔ |
Salesforce® Classic + Lightning (Admin/Classic End-User, Lightning End-User) |
❌ | ❌ |
ServiceNow (Admin/End-User) |
❌ | ❌ |
Microsoft Dynamics 365 (Admin/End-User) |
❌ | ❌ |
| ShareSync SHARED CLOUD STORAGE | ||
File backup, sync, and share |
❌ | ❌ |
Antivirus and Malware protection |
❌ | ❌ |
Unlimited file versioning |
❌ | ❌ |
Secure external sharing (Admin/End-User) |
❌ | ❌ |
Microsoft Outlook® integration |
❌ | ❌ |
| HOSTED EXCHANGE | ||
1 Exchange mailbox (unlimited size) |
❌ | ❌ |
| PER ACCOUNT | ||
1 Auto Attendant (Outbound Bucket 1000 mins/mo) * |
✔ | ✔ |
Additional Auto Attendant(Outbound Bucket 1000 mins/mo )* |
Add-On (+$) | Add-On (+$) |
10 Basic Hunt Groups* |
✔ | ✔ |
Additional Basic Hunt Groups* |
Add-On (+$) | Add-On (+$) |
Advanced Hunt Groups** |
❌ | ✔ |
Basic Hunt Group Call Recording |
100 Hrs | 100 Hrs |
Advanced Hunt Group Call Recording |
❌ | 200 Hrs |
Paging Groups |
✔ | ✔ |
Call Pickup Groups |
✔ | ✔ |
Call Park Groups |
✔ | ✔ |
Additional Web Fax(Outbound Bucket 1000 mins/mo) |
Add-On (+$) | Add-On (+$) |
Fax Line (# of free minutes depends on plan)* |
Add-On (+$) | Add-On (+$) |
Resource Line (># of free minutes depends on plan)* |
Add-On (+$) | Add-On (+$) |
Company Voicemail box(50 MB/10 Hrs) |
✔ | ✔ |
Additional Voicemail box (50 MB/10 Hrs) |
Add-On (+$) | Add-On (+$) |
Virtual Extension(# of free minutes depends on routing)*** |
Add-On (+$) | Add-On (+$) |
Toll-Free Number(# of free minutes depends on plan) |
Add-On (+$) | Add-On (+$) |
Additional Local Number (Outbound Bucket 1000 mins/mo) * |
Add-On (+$) | Add-On (+$) |
* Elevate User, Resource line, Fax line, Auto Attendant – all those services require a number to be configured and this first number is included for free. Hunt Groups require no DIDs for configuration so any number added to a Hunt Group is considered an additional number and is chargeable.
** Virtual Extension includes 1000 bundled minutes/mo if the internal routing within the account is set up; no bundled minutes - external routing, e.g., to a cell phone number or to Online Meeting phone number.
