Wherever, Whenever Communications

Video | Phone | Chat | Contact Center | Files

Elevate UC Licenses

Combine your licenses to fit your business needs.

  Elevate ESSENTIALS Elevate PRO Elevate ENTERPRISE

Profile

Profile Cloud PBX phone system with team chat, presence, and core video conferencing capabilities A full communication and collaboration suite with extensive video meeting capabilities and sophisticated cloud storage PRO package with boosted meeting capacity and more 3rd party integration capabilities
FEATURES AND FUNCTIONALITY

Devices / (number of concurrent endpoints)

1 desk phone + 1 mobile app + 1 desktop app 5 desk phones + mobile and desktop apps

5 desk phones + mobile and desktop apps

Local and long distance calling to landline and mobil 

Free outbound calling to Canada both landline and mobile

International Dialing

Add-On (+$) Add-On (+$) Add-On (+$)

Local Phone Number *

Extension number

Programmable line keys

Change phone idle screen display

Call pickup

Caller ID

Call waiting (Cordless phone)

Call transfer

Call hold

3-way calling

Paging

Extension to extension calling

Call park

Call park pickup

Intercom

Music on hold

Do Not Disturb

Busy Lamp Field

Basic User Reports

Mobile App

Desktop App

Voicemail box

Voicemail storage

50 MB/10 Hrs 50 MB/10 Hrs 50 MB/10 Hrs

Voicemail transcription

Call Recording (Automatic/On-Demand)

24 Hrs/user 24 Hrs/user 24 Hrs/user

Expansion module

1 Web Fax (Outbound Bucket 1,000 mins/month)

Add-On (+$)

Company Messaging

Elevate ANALYTICS

QoS Dashboard

Call History

Elevate UNIFIED COMMUNICATIONS

Presence detection

1 on 1 instant messaging with unlimited files support

Channel (group) messaging with unlimited files support

SMS messages

Online Meeting VIDEO CONFERENCING

Audio Only Phone participants

200 200 200

Online Web participants

4 100 200

HD video (720p) panel participants

4 20 20

Unlimited/Recurring meetings

Host security settings

Meeting lock

Meeting passwords

Remove participant

Mute all or specific participants

Shared presence across meetings, phone, and team messaging

In meeting chat

Screen annotation

Support for screen sharing across multiple windows and monitors

Join from mobile devices

Join from Chrome

Custom Meeting URL

Dial-in number options for local or toll-free numbers

Integrated scheduling with MS Office 365/Outlook/Teams/G-Suite/Slack

International dial-in numbers

AI-driven meeting transcripts and insights

Synced in meeting notes editable by all participants

Custom branding

Record meetings

Unlimited Unlimited

Download meeting recordings

Attendance reports

Chat reports

INTEGRATIONS

Chrome Click to Call

Microsoft Active Directory

Microsoft Outlook® Integration (Win/Mac)

Microsoft Teams® (Admin/End-User)

Microsoft Teams® Calling

Add-On (+$) Add-On (+$) Add-On (+$)

G-Suite® Integration

Generic CRM Screen Pop

Oracle NetSuite® (Admin/End-User)

Sugar CRM® (Admin/End-User)

Zoho CRM® (Admin/End-User)

ZendeskTM (Admin/End-User)

Salesforce® Classic + Lightning (Admin/Classic End-User, Lightning End-User)

ServiceNow (Admin/End-User)

Microsoft Dynamics 365 (Admin/End-User)

ShareSync SHARED CLOUD STORAGE

File backup, sync, and share

Add-On (+$) 10 GB/user 10 GB/user

Antivirus and Malware protection

Add-On (+$)

Unlimited file versioning

Add-On (+$)

Secure external sharing (Admin/End-User)

Add-On (+$)

Microsoft Outlook® integration

Add-On (+$)
HOSTED EXCHANGE

1  Exchange mailbox  (unlimited size)

PER ACCOUNT

1 Auto Attendant (Outbound Bucket 1000 mins/mo) *

Additional Auto Attendant(Outbound Bucket 1000 mins/mo )*

Add-On (+$) Add-On (+$) Add-On (+$)

10 Basic Hunt Groups*

Additional Basic Hunt Groups*

Add-On (+$) Add-On (+$) Add-On (+$)

Advanced Hunt Groups**

Add-On (+$)

Hunt Group Call Recording

100 Hrs 100 Hrs

Advanced Hunt Group Call Recording

200 Hrs 200 Hrs

Paging Groups

Call Pickup Groups

Call Park Groups

Additional Web Fax(Outbound Bucket 1000 mins/mo)

Add-On (+$) Add-On (+$) Add-On (+$)

Fax Line (# of free minutes depends on plan)*

Add-On (+$) Add-On (+$) Add-On (+$)

Resource Line (># of free minutes depends on plan)*

Add-On (+$) Add-On (+$) Add-On (+$)

Company Voicemail box(50 MB/10 Hrs)

Additional Voicemail box (50 MB/10 Hrs)

Add-On (+$) Add-On (+$) Add-On (+$)

Virtual Extension(# of free minutes depends on routing)***

Add-On (+$) Add-On (+$) Add-On (+$)

Toll-Free Number(# of free minutes depends on plan)

Add-On (+$) Add-On (+$) Add-On (+$)

Additional Local Number (Outbound Bucket 1000 mins/mo) *

Add-On (+$) Add-On (+$) Add-On (+$)

* Elevate User, Resource line, Fax line, Auto Attendant – all those services require a number to be configured and this first number is included for free. Hunt Groups require no DIDs for configuration so any number added to a Basic or Advanced Hunt Group is considered an additional number and is chargeable.

 ** Advanced Hunt Group pricing is User-based – users with Pro and Enterprise licenses are eligible to be Advanced Hunt Group agents by default. For users on the Essentials plan, additional Advanced Hunt Group licenses should be purchased.

 *** Virtual Extension includes 1000 bundled minutes/mo if the internal routing within the account is set up; no bundled minutes - external routing, e.g., to a cell phone number or to Online Meeting phone number.

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