Wherever, Whenever Communications
Video | Phone | Chat | Contact Center | Files
Elevate UC Licenses
Combine your licenses to fit your business needs.
| Elevate ESSENTIALS | Elevate PRO | Elevate ENTERPRISE | |
|---|---|---|---|
Profile |
Profile Cloud PBX phone system with team chat, presence, and core video conferencing capabilities | A full communication and collaboration suite with extensive video meeting capabilities and sophisticated cloud storage | PRO package with boosted meeting capacity and more 3rd party integration capabilities |
| FEATURES AND FUNCTIONALITY | |||
Devices / (number of concurrent endpoints) |
1 desk phone + 1 mobile app + 1 desktop app | 5 desk phones + mobile and desktop apps | 5 desk phones + mobile and desktop apps |
Local and long distance calling to landline and mobil |
✔ | ✔ | ✔ |
Free outbound calling to Canada both landline and mobile |
✔ | ✔ | ✔ |
International Dialing |
Add-On (+$) | Add-On (+$) | Add-On (+$) |
1 Local Phone Number * |
✔ | ✔ | ✔ |
Extension number |
✔ | ✔ | ✔ |
Programmable line keys |
✔ | ✔ | ✔ |
Change phone idle screen display |
✔ | ✔ | ✔ |
Call pickup |
✔ | ✔ | ✔ |
Caller ID |
✔ | ✔ | ✔ |
Call waiting (Cordless phone) |
✔ | ✔ | ✔ |
Call transfer |
✔ | ✔ | ✔ |
Call hold |
✔ | ✔ | ✔ |
3-way calling |
✔ | ✔ | ✔ |
Paging |
✔ | ✔ | ✔ |
Extension to extension calling |
✔ | ✔ | ✔ |
Call park |
✔ | ✔ | ✔ |
Call park pickup |
✔ | ✔ | ✔ |
Intercom |
✔ | ✔ | ✔ |
Music on hold |
✔ | ✔ | ✔ |
Do Not Disturb |
✔ | ✔ | ✔ |
Busy Lamp Field |
✔ | ✔ | ✔ |
Basic User Reports |
✔ | ✔ | ✔ |
Mobile App |
✔ | ✔ | ✔ |
Desktop App |
✔ | ✔ | ✔ |
Voicemail box |
✔ | ✔ | ✔ |
Voicemail storage |
50 MB/10 Hrs | 50 MB/10 Hrs | 50 MB/10 Hrs |
Voicemail transcription |
❌ | ✔ | ✔ |
Call Recording (Automatic/On-Demand) |
24 Hrs/user | 24 Hrs/user | 24 Hrs/user |
Expansion module |
❌ | ✔ | ✔ |
1 Web Fax (Outbound Bucket 1,000 mins/month) |
Add-On (+$) | ✔ | ✔ |
Company Messaging |
❌ | ✔ | ✔ |
| Elevate ANALYTICS | |||
QoS Dashboard |
✔ | ✔ | ✔ |
Call History |
✔ | ✔ | ✔ |
| Elevate UNIFIED COMMUNICATIONS | |||
Presence detection |
✔ | ✔ | ✔ |
1 on 1 instant messaging with unlimited files support |
✔ | ✔ | ✔ |
Channel (group) messaging with unlimited files support |
✔ | ✔ | ✔ |
SMS messages |
❌ | ✔ | ✔ |
| Online Meeting VIDEO CONFERENCING | |||
Audio Only Phone participants |
200 | 200 | 200 |
Online Web participants |
4 | 100 | 200 |
HD video (720p) panel participants |
4 | 20 | 20 |
Unlimited/Recurring meetings |
✔ | ✔ | ✔ |
Host security settings |
✔ | ✔ | ✔ |
Meeting lock |
✔ | ✔ | ✔ |
Meeting passwords |
✔ | ✔ | ✔ |
Remove participant |
✔ | ✔ | ✔ |
Mute all or specific participants |
✔ | ✔ | ✔ |
Shared presence across meetings, phone, and team messaging |
✔ | ✔ | ✔ |
In meeting chat |
✔ | ✔ | ✔ |
Screen annotation |
✔ | ✔ | ✔ |
Support for screen sharing across multiple windows and monitors |
✔ | ✔ | ✔ |
Join from mobile devices |
✔ | ✔ | ✔ |
Join from Chrome |
✔ | ✔ | ✔ |
Custom Meeting URL |
✔ | ✔ | ✔ |
Dial-in number options for local or toll-free numbers |
✔ | ✔ | ✔ |
Integrated scheduling with MS Office 365/Outlook/Teams/G-Suite/Slack |
✔ | ✔ | ✔ |
International dial-in numbers |
❌ | ✔ | ✔ |
AI-driven meeting transcripts and insights |
❌ | ✔ | ✔ |
Synced in meeting notes editable by all participants |
❌ | ✔ | ✔ |
Custom branding |
❌ | ✔ | ✔ |
Record meetings |
❌ | Unlimited | Unlimited |
Download meeting recordings |
❌ | ✔ | ✔ |
Attendance reports |
✔ | ✔ | ✔ |
Chat reports |
✔ | ✔ | ✔ |
| INTEGRATIONS | |||
Chrome Click to Call |
✔ | ✔ | ✔ |
Microsoft Active Directory |
✔ | ✔ | ✔ |
Microsoft Outlook® Integration (Win/Mac) |
✔ | ✔ | ✔ |
Microsoft Teams® (Admin/End-User) |
❌ | ✔ | ✔ |
Microsoft Teams® Calling |
Add-On (+$) | Add-On (+$) | Add-On (+$) |
G-Suite® Integration |
❌ | ✔ | ✔ |
Generic CRM Screen Pop |
❌ | ✔ | ✔ |
Oracle NetSuite® (Admin/End-User) |
❌ | ✔ | ✔ |
Sugar CRM® (Admin/End-User) |
❌ | ✔ | ✔ |
Zoho CRM® (Admin/End-User) |
❌ | ✔ | ✔ |
ZendeskTM (Admin/End-User) |
❌ | ✔ | ✔ |
Salesforce® Classic + Lightning (Admin/Classic End-User, Lightning End-User) |
❌ | ❌ | ✔ |
ServiceNow (Admin/End-User) |
❌ | ❌ | ✔ |
Microsoft Dynamics 365 (Admin/End-User) |
❌ | ❌ | ✔ |
| ShareSync SHARED CLOUD STORAGE | |||
File backup, sync, and share |
Add-On (+$) | 10 GB/user | 10 GB/user |
Antivirus and Malware protection |
Add-On (+$) | ✔ | ✔ |
Unlimited file versioning |
Add-On (+$) | ✔ | ✔ |
Secure external sharing (Admin/End-User) |
Add-On (+$) | ✔ | ✔ |
Microsoft Outlook® integration |
Add-On (+$) | ✔ | ✔ |
| HOSTED EXCHANGE | |||
1 Exchange mailbox (unlimited size) |
❌ | ❌ | ✔ |
| PER ACCOUNT | |||
1 Auto Attendant (Outbound Bucket 1000 mins/mo) * |
✔ | ✔ | ✔ |
Additional Auto Attendant(Outbound Bucket 1000 mins/mo )* |
Add-On (+$) | Add-On (+$) | Add-On (+$) |
10 Basic Hunt Groups* |
✔ | ✔ | ✔ |
Additional Basic Hunt Groups* |
Add-On (+$) | Add-On (+$) | Add-On (+$) |
Advanced Hunt Groups** |
Add-On (+$) | ✔ | ✔ |
Hunt Group Call Recording |
❌ | 100 Hrs | 100 Hrs |
Advanced Hunt Group Call Recording |
❌ | 200 Hrs | 200 Hrs |
Paging Groups |
✔ | ✔ | ✔ |
Call Pickup Groups |
✔ | ✔ | ✔ |
Call Park Groups |
✔ | ✔ | ✔ |
Additional Web Fax(Outbound Bucket 1000 mins/mo) |
Add-On (+$) | Add-On (+$) | Add-On (+$) |
Fax Line (# of free minutes depends on plan)* |
Add-On (+$) | Add-On (+$) | Add-On (+$) |
Resource Line (># of free minutes depends on plan)* |
Add-On (+$) | Add-On (+$) | Add-On (+$) |
Company Voicemail box(50 MB/10 Hrs) |
✔ | ✔ | ✔ |
Additional Voicemail box (50 MB/10 Hrs) |
Add-On (+$) | Add-On (+$) | Add-On (+$) |
Virtual Extension(# of free minutes depends on routing)*** |
Add-On (+$) | Add-On (+$) | Add-On (+$) |
Toll-Free Number(# of free minutes depends on plan) |
Add-On (+$) | Add-On (+$) | Add-On (+$) |
Additional Local Number (Outbound Bucket 1000 mins/mo) * |
Add-On (+$) | Add-On (+$) | Add-On (+$) |
* Elevate User, Resource line, Fax line, Auto Attendant – all those services require a number to be configured and this first number is included for free. Hunt Groups require no DIDs for configuration so any number added to a Basic or Advanced Hunt Group is considered an additional number and is chargeable.
** Advanced Hunt Group pricing is User-based – users with Pro and Enterprise licenses are eligible to be Advanced Hunt Group agents by default. For users on the Essentials plan, additional Advanced Hunt Group licenses should be purchased.
*** Virtual Extension includes 1000 bundled minutes/mo if the internal routing within the account is set up; no bundled minutes - external routing, e.g., to a cell phone number or to Online Meeting phone number.
